Delivery within mainland China usually takes 3–5 business days; delivery to Hong Kong and Macao usually takes 5–7 business days; delivery to North America and Europe usually takes 7–15 business days. Actual delivery times may vary depending on local logistics conditions.

中國境內配送通常需要 3–5 個工作日；港澳地區通常需要 5–7 個工作日；北美及歐洲地區通常需要 7–15 個工作日，具體運輸時間將根據當地物流情況有所不同。

If you would like to receive your order as soon as possible, please do not select a specific delivery date or time when placing your order.

如您希望儘快收到訂單，請在下單時不要選擇指定配送日期與時間。

Delivery may be delayed due to public holidays, peak order periods, customs clearance, traffic conditions, weather, regional differences, or delivery to remote areas. We appreciate your understanding.

因節假日、訂單高峰期、海關清關、交通狀況、天氣因素、地區差異或偏遠地區配送等情況，訂單配送時間可能會有所延遲，敬請諒解。

Once your order has been shipped, we will provide you with a tracking number so you can check the delivery status at any time.

訂單髮貨後，我們將向您提供物流運單號，以便您隨時查詢配送狀態。

If you are not receiving our emails, it may be due to one of the following reasons.

如果您收不到電子郵件，可能是以下因素造成的。

1. The email address you registered with contains a typo or other error.
   
   註冊郵箱地址有拼寫錯誤或其他錯誤。

• Full-width characters were used instead of half-width characters.
  
  使用了全角字符而非半角字符。
• Uppercase and lowercase letters were entered incorrectly.
  
  大小寫有誤。
• A comma (,) was used instead of a period (.).
  
  使用了逗號（,）而非句點（.）。
• The address contains spaces.
  
  包含空格。

1. The email has been filtered into your spam folder.
   
   它已被過濾到垃圾郵件文件夾。
2. Your mail server is full.
   
   您的郵件服務器已滿。

• Please empty your inbox and outbox.
  
  請清空您的收件箱和發件箱。

1. Due to your mobile carrier’s security settings, you may be unable to receive the email.
   
   由於您的移動運營商的安全設置，您可能無法收到該電子郵件。
2. If you have blocked emails from the “@groensbjerg.com” domain, please add it to your list of allowed senders.
   
   如果您已屏蔽來自「@groensbjerg.com」域名的電子郵件，請將其添加到您的允許發件人列表中。

Customers who have registered as members and placed an order can view their order history on the personal account page of our official website.

已註冊成為會員並下單的顧客可以在官方網站的個人賬戶頁面查看訂單歷史記錄。

If you have a coupon, you can use it by following the steps below.

如果您有優惠券，可以按照以下步驟使用。

1. Add items to your cart.
   
   將商品添加到購物車。
2. Go to the checkout page.
   
   進入結算頁面。
3. A coupon code field will appear.
   
   將出現優惠券代碼輸入框。
4. Enter the code in the field, then click “Apply”.
   
   在輸入框中輸入代碼，然後點擊「應用」。

• Coupons cannot be used after an order has been confirmed. Please be sure to enter your coupon code at checkout.
  
  訂單確認後將無法使用優惠券。請務必在結帳時輸入優惠券代碼。

Once an order has been confirmed, we are unable to accept cancellations or changes to it (including changes to products, quantities, sizes, payment method or delivery time slot).

訂單確認後，我們無法接受取消或更改訂單（更改產品、數量、尺寸、付款方式或交貨時間段）。

We apologize for any inconvenience this may cause. Please make sure to check your order details carefully before confirming your order.

給您帶來的不便，我們深表歉意，但請務必在確認訂單前仔細核對訂單詳情。

If a product is damaged or soiled, we will inspect its condition and arrange a replacement or refund. We apologize for any inconvenience this may cause, but please contact our customer service within 7 days of receiving the product.

如果產品損壞或污損，我們將檢查其狀況，並安排換貨或退款。由此給您帶來的不便，我們深表歉意，但請在收到產品後7天內聯繫我們的客服。

We take great care with our packaging, but a small amount of tea may leak due to shaking or impact during transit. Please note that minor tea leakage is not considered a product defect.

我們非常注重包裝，但由於運輸過程中的搖晃或碰撞，茶葉可能會少量滲漏。請注意，少量茶葉滲漏不屬於產品缺陷。

If possible, please attach photos of the damaged area and the product label, and describe the problem in your email to customer service.

如果可以，請附上損壞部位和產品標籤的照片，並在發送給客服的電子郵件中描述問題。

• Unless the product has an obvious defect, we will inspect its condition and take appropriate action.
  
  除非產品存在明顯的缺陷，否則我們將檢查產品狀況並採取相應措施。
• If we determine that the returned product has no defect, we may return it to you as is.
  
  如果我們確定退回的產品沒有缺陷，我們可能會將產品原樣退還給您。

We do not currently offer a separate gift wrapping service. However, we offer beautiful gift box sets that can be given as presents right away. We also offer gift bags, so you can confidently use our products as gifts for birthdays, Mother’s Day, souvenirs, or other occasions.

目前我們不提供單獨的禮品包裝服務。不過，我們提供精美禮盒套裝，可直接作為禮物贈送。我們還提供禮品袋，您可以放心地將它們用作生日禮物、母親節禮物、紀念品或其他場合的禮品。

If your order has not yet been shipped, please contact customer service as soon as possible, and we will help you confirm whether the delivery information can be changed.

若訂單尚未發貨，請盡快聯繫客服，我們將協助您確認是否可修改配送信息。

If your order has already been shipped, it will be handled in accordance with the rules of the local delivery carrier, and whether a change is possible will depend on the arrangements of the carrier.

若訂單已發貨，則需依照當地物流配送公司的規定處理，實際是否可修改將以物流服務商安排為準