GENERAL TERMS AND CONDITIONS
We thank you for visiting the site of GROENSBJERG trademark www.groensbjerg.com, (referred to hereinafter as “the site”). The site is owned by Silkroad Denmark ApS, a Danish firm with VAT number 34718261, cf. CVR at www.virk.dk. Throughout the site, the terms “we”, “us” and “our” refer to Silkroad Denmark ApS. We offers this website, including all information, tools, products and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These General Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these General Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these General Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these General Terms and Conditions are considered an offer, acceptance is expressly limited to these General Terms and Conditions.
Any new features or tools, which are added to the current store, shall also be subject to the General Terms and Conditions. You can review the most current version of the General Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these General Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
GENERAL TERMS OF SERVICE
SECTION 1 - ONLINE STORE TERMS
By agreeing to these General Terms of Service, you represent that you are at least the age of majority in your state of residence, and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our Service for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
Credit card information and personal data is always encrypted during transfer over networks, and your payment can be consulted only in encrypted form thanks to the SSL protocol (confirmed by the appearance of the « https » in the URL displayed by your navigator).
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 5 – PRICES
The prices displayed are in Danish Krone(DKK) and all include tax (Danish VAT and all other taxes at the rates which apply in force at the time of the order).
The prices are net prices including the price of the Products, the handling costs, packaging and storage costs. Prices are valid on the date of the validation of the order. They do not include the participation in the costs of carriage and delivery which may vary depending on the amount, the weight of the order and/or the country of shipment.
SECTION 6 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products or services are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 7 – PAYMENT TERMS
The Products purchased on our site are paid in full at the time of the order. The products or services shall remain the property of Silkroad Denmark ApS until full payment of the orders.
Payments are made by credit card (Dankort, Visa, Visa Electron, MasterCard, MasterCard Direct and Maestro ) or by Pay Pal.
Your credit card will be debited at the time of the confirmation and dispatch of your order.
SECTION 8 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
SECTION 9 – DELIVERY
We delivers to several countries. For further details, please review our Shipping Info.
No deliveries shall be made to a country which is not available on the site. No delivery shall be made to post office boxes.
We pledges to do its utmost to deliver the products as soon as possible. You may expect a processing time of 1-2 days. The carrier delivery time depends on the shipping methods(PostNord, GLS or EMS International Post). Please use your specific track-trace number to follow your parcel. It is specified that the orders registered on the site on Fridays afternoon, on Saturdays or on Sundays will not be handled until the following Monday. Moreover, orders registered on the site on a public holiday will not be handled until the following business day.
Finally, in the event of special operations (ex: Private sale, Black Friday…) organized by us or by a third party, the time delivery may be exceeding the usual time period.
Carriage is owed for all orders outside Denmark at the costs indicated and depending on the weight of your order. The order is delivered to the delivery address your have chosen. The information stated and registered at the time of the order is binding upon you. In the case of an error in the wording of the recipient's coordinates, we shall not be held responsible if it is impossible to deliver the products or services as a result of this error. Moreover, in this event, we cannot make a second delivery. The price of the order will then be reimbursed to you after receipt of the return package at our return address. Products or services are shipped at the risk and peril of Silkroad Denmark ApS. Risks are transferred to the client at the time of delivery to the address indicated by the client.
All orders delivered outside Denmark may be subject to possible local taxation and customs duty, which are entirely incumbent upon the buyer.
Possible customs duty may be requested of you by the transporter at the time of delivery. This duty and these possible taxes linked to the delivery of a product or service are incumbent upon you and are your responsibility.
In no event shall we be required to bear additional expenses linked to the delivery of the order excluding costs of transport, described and invoiced at the time of the conclusion of your order on the site. The price indicated in the order confirmation is the final price including tax.
SECTION 10 WARRANTY AND RIGHT OF WITHDRAWAL
We offer 24 months’ warranty in accordance with the Danish Sale of Goods Act (Købeloven). The warranty right applies to defects in materials and/or fabrication. The warranty right does not apply to errors or damage caused by improper operation of the product/service. The warranty right is limited by perishable goods (ex: food or flowers). The warranty right also applies to used goods or procured goods, but not free gifts, promotional items, gift cards or custom-made items, ex: Items with special size or engraved names. The customer must exercise the right of warranty within a reasonable period of time, which is within 2 months after the customer has identified the error or defect. To exercise your right of warranty, please contact us with your order number. Upon receipt of your request, we will contact and provide you with the details necessary to return the products or get refund.
You are entitled to 14 clear days following delivery to exercise your right of withdrawal. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food or flowers cannot be returned. Other non-returnable items including free gifts, promotional items, gift cards and custom-made items.
To exercise your right of withdrawal, please contact our customer support and follow our shipping guidelines. We will refund the sales price, when you have returned the goods in salable condition. Please note that you as a customer must cover all return, shipping, and exchange costs.
For more detail, please review our Return Policy.
CONDITIONS OF USE
SECTION 11 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these General Terms and Conditions.
SECTION 12 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 13 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these General Terms and Conditions.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 14 - PERSONAL INFORMATION
SECTION 15 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 16 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILIT
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The Service and all products delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 17 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Silkroad Denmark ApS and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these General Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 18 - SEVERABILITY
In the event that any provision of these General Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these General Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 19 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These General Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these General Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these General Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 20 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these General Terms and Conditions shall not constitute a waiver of such right or provision.
These General Terms and Conditions and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the General Terms and Conditions).
Any ambiguities in the interpretation of these General Terms and Conditions shall not be construed against the drafting party.
SECTION 21 GOVERNING LAW
Only the Danish version of these General Terms and Conditions shall be considered as the authentic version. In the event that they are translated into one or several other languages, only the Danish text shall prevail in the event of litigation.
These General Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Denmark. For all disputes and protests, regardless of their nature or cause, only the Danish courts will entertain jurisdiction.
SECTION 22 CHANGES TO GENERAL TERMS AND CONDITIONS
You can review the most current version of the General Terms and Conditions at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these General Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these General Terms and Conditions constitutes acceptance of those changes.
SECTION 23- CONTACT INFORMATIONQuestions about the General Terms and Conditions should be sent to us at email@example.com.